What is United Way's 2-1-1?
2-1-1 is a source of information & referral for people looking for community services and resources, especially for those who need essential services, such as food, shelter, counseling, employment assistance, and more.
Dial 2-1-1 for free, confidential, 24-hour information on community, health and social services.
Callers receive personalized information from a live resource specialist.
2-1-1 is YOUR connection to community programs and services
2-1-1 is FREE, confidential and easy to use.
2-1-1 is Available 24 hours a day, 7 days a week
Who can use 2-1-1?
United Way’s 2-1-1 is for EVERYONE General Public – give or get help and community information
Residents in Need – advocacy and referrals to seek help
Workforce & Human Service Agencies – resources for clients, reporting/statistics, promotional tool
Who Answers 2-1-1 Calls?
2-1-1 calls are answered by a live Information and Referral Specialist. Specialists are trained in navigating the maze of human service agencies and programs. Non-English speaking callers are assisted through a telephone interpreting service with access to interpreters.
What if I have trouble dialing 2-1-1?
If you have problems dialing 2-1-1 at work, contact your information services staff to change permissions on the telephone system to allow 2-1-1 dialing access.
If you have problems dialing 2-1-1 at home, contact your telephone service provider’s repair number to make sure they have programmed 2-1-1 into your service.
Not all cell phones are translated to dial 2-1-1. If you have trouble reaching United Way's 2-1-1, call 877-947-2211.
What is 2-1-1's Service Area?
2-1-1 is available statewide in Wisconsin and many other states in the US. Our local 2-1-1 call center serves Wood, Adams, Ashland, Barron, Bayfield, Burnett, Clark, Iron, Juneau, Price, Rusk, Sawyer, Taylor and Washburn Counties.